Privacy Policy

At Interview Insights Australia, located at Level 23, Rialto Towers, 525 Collins Street, Melbourne VIC 3000, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, services, and courses. We are dedicated to complying with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). This policy is effective as of January 1, 2025.

1. Information We Collect

We collect information to provide you with our services, improve your experience, and communicate with you effectively. The types of information we collect include:

Personal Information: This includes your name, email address, phone number, and postal address, which you provide when you register for our courses, subscribe to our newsletter, or contact us through our website.
Payment Information: When you purchase our courses, we collect payment information such as credit card details or other payment method information. This information is processed securely by our payment gateway providers. We do not store your credit card details on our servers.
Demographic Information: We may collect demographic information such as your age, gender, education level, and career goals to better understand our audience and tailor our services.
Usage Data: We collect information about how you use our website, including the pages you visit, the links you click, and the duration of your visit. This data helps us improve our website's functionality and user experience.
Device Information: We may collect information about the device you use to access our website, including your IP address, browser type, operating system, and device identifiers. This information helps us optimize our website for different devices and troubleshoot technical issues.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small data files that are stored on your device and enable us to recognize you when you return to our website. You can control cookies through your browser settings. Please refer to our Cookies Policy for more information.
Communications: We retain records of your communications with us, including emails, chat logs, and phone calls. This helps us provide better customer support and resolve any issues you may have.

2. How We Use Your Information

We use your information for a variety of purposes, including:

Providing and Improving Our Services: We use your information to provide you with our interview coaching services, deliver our courses, and personalize your learning experience. We also use your information to improve our website, services, and courses based on your feedback and usage patterns.
Communicating with You: We use your information to communicate with you about our services, courses, promotions, and updates. This may include sending you email newsletters, marketing communications, and important notifications. You can opt out of receiving marketing communications at any time.
Processing Payments: We use your payment information to process your purchases and ensure that you receive the services you have paid for. We use secure payment gateways to protect your financial information.
Personalizing Your Experience: We use your demographic information and usage data to personalize your experience on our website and tailor our courses to your specific needs and interests.
Analyzing and Improving Our Website: We use your usage data and device information to analyze trends, track website traffic, and improve our website's functionality and performance.
Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas, court orders, or government requests.
Protecting Our Rights: We may use your information to protect our rights and interests, such as enforcing our terms of service, preventing fraud, and resolving disputes.
Research and Development: We may use anonymized and aggregated data for research and development purposes to improve our services and develop new offerings. This data does not identify you personally.

3. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: We use encryption to protect your sensitive information during transmission and storage. This includes using SSL (Secure Socket Layer) encryption for our website and encrypting your payment information when it is processed.
Access Controls: We restrict access to your personal information to authorized personnel only. Our employees are trained on data security best practices and are required to comply with our privacy policies.
Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities in our systems. This includes penetration testing, vulnerability scanning, and security audits.
Data Backups: We maintain regular data backups to prevent data loss in the event of a system failure or security breach.
Physical Security: We implement physical security measures to protect our data centers and offices from unauthorized access.
Employee Training: All our employees receive comprehensive training on privacy and data security practices to ensure they understand their responsibilities in protecting your personal information.
Incident Response Plan: We have a detailed incident response plan in place to address any data breaches or security incidents promptly and effectively.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information. In the event of a data breach, we will notify you as required by law.

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, and website hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Business Partners: We may share your information with our business partners who offer complementary products or services that may be of interest to you. We will only share your information with your consent.
Legal Requirements: We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or government request.
Business Transfers: In the event that we sell or transfer all or a portion of our business, we may transfer your information to the buyer or successor.
With Your Consent: We may share your information with third parties with your consent.
Aggregated Data: We may share anonymized and aggregated data with third parties for research, marketing, or other purposes. This data does not identify you personally.

5. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to access the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at support@interviewinsights.com.au or call us at +61 3 7971 6781. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing you with our services, complying with legal obligations, and resolving disputes. The specific retention period will vary depending on the nature of the information and the purpose for which it was collected. When determining the retention period, we consider factors such as the requirements of applicable law, the statute of limitations, and our legitimate business interests.

After the retention period has expired, we will securely delete or anonymize your personal information.

7. Cross-Border Data Transfers

Your personal information may be transferred to and processed in countries outside of Australia. These countries may have different data protection laws than Australia. We will take appropriate steps to ensure that your personal information is protected in accordance with this Privacy Policy and applicable law, including implementing standard contractual clauses approved by the Australian Information Commissioner.

8. Children's Privacy

Our website and services are not directed to children under the age of 15, and we do not knowingly collect personal information from children under the age of 15. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 15, we will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes to this Privacy Policy on our website and update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our website and services after the posting of changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Interview Insights Australia
Level 23, Rialto Towers
525 Collins Street
Melbourne VIC 3000
Email: support@interviewinsights.com.au
Phone: +61 3 9213 6481

Our Privacy Officer is Eleanor Vance, who can be reached at the contact details above.

11. Complaints

If you have a complaint about our handling of your personal information, please contact us in writing at the address or email address provided above. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au .